Booking conditions
Our VIP table booking service guarantees you a unique evening with personalised attention. Each VIP table booking includes a bottle, soft drinks and juices, as well as exclusive waiter service in the VIP area.
VIP Table booking policy for RIU Party events
If the booking is cancelled for reasons beyond the company's control, the entire booking will be lost.
RIU Party offers customers the opportunity to use the amount of the booking on a new date, subject to availability, provided that this intention has been communicated in writing at least 10 days before the date of the last VIP area table booking by sending an email to [email protected]. After this period, the booking may not be modified or changed in any way.
RIU Party may use a table that has been booked in any of the following cases: (i) if the customer chooses to leave the event before it has ended (on the understanding that he/she has chosen not to participate in this experience) or (ii) if the customer has not shown up 15 minutes after the established arrival time.
In the event of further questions or incidents, customers must send an email to [email protected].
Prices for VIP tables vary depending on location, number of people and date of reservation. During special events, prices will be different, this information can be consulted by emailing [email protected].
Other VIP Table booking terms and conditions
What are the main advantages of the VIP Area?
Personalised service from our staff specifically for VIP customers.
Privileged location and atmosphere.
Maximum exclusivity and restricted access with VIP wristbands.
What are the main terms and conditions of VIP area bookings?
All consumption in the VIP area must be made by credit card payment.
Minimum consumption per table, minimum 4 pax and maximum 6 pax: 1 bottle + 12 soft drinks. Please ask for VIP supplement prices per person with drinks included (maximum 9 people). All tables include: access for up to 4 persons + 1 Bottle + 12 soft drinks.
When entering the VIP area, an ID card or passport number and payment confirmation from the platform must be shown.
All members of the group must go to the table at the same time.
In order to be able to reserve a VIP table, guests must be staying at a RIU hotel. VIP table reservations are available exclusively for certain hotels and events, as detailed below:
Punta Cana
VIP table reservations are made at the resort's exclusive venue, and may only be accessed by guests staying at RIU hotels in Punta Cana.
Los Cabos
VIP table reservations are for parties held at the Riu Santa Fe hotel. VIP table reservations can be made by guests staying at the following hotels: Hotel Riu Santa Fe, Hotel Riu Palace Cabo San Lucas and Hotel Riu Palace Baja California.
Cancun
VIP table reservations are available for parties held at the Hotel Riu Caribe. Guests staying at the following hotels can access and book their VIP table: Hotel Riu Caribe, Hotel Riu Palace Peninsula, Hotel Riu Palace Las Americas, Hotel Riu Cancun, Hotel Riu Palace Kukulcan, Hotel Riu Latino, Hotel Riu Palace Costa Mujeres and Hotel Riu Dunamar.
