Fraud prevention and security recommendations

At RIU Hotels & Resorts, we work hard to create a safe and secure environment for all our clients. Because of this, we take fraud prevention seriously to ensure a pleasant and worry-free stay.

Under no circumstance will RIU Hotels & Resorts call to offer Riu Class accounts and/or sell holidays. Additionally, it will never request bank details like card numbers, PINs, passwords or sensitive information via social media (WhatsApp, Facebook or Instagram) or SMS.

For some time now, RIU Hotels & Resorts has been reporting the existence of these scams to authorities and warning clients about them through various channels, including social media.

Below are some recommendations to help protect yourself:

1. Identify verification:

• During check-in, be sure to provide valid and verifiable identification.
• Never share personal information or credit card details on channels that are not secure.

2. Secure bookings:

• Only use official RIU Hotels & Resorts booking channels to ensure transaction authentication.
• Be wary of deals that seem too good to be true and always verify the authenticity of special offers on our official website.

3. Credit card protection:

• Never lose sight of your credit card during transactions.
• Review account balances and transactions often to detect unauthorised activity.

4. Secure passwords:

• Use strong and unique passwords to log in to your account on our online platform.
• Change your passwords regularly and avoid sharing login information with third parties.

5. Unsolicited messages and unofficial channels:

• Do not reply to unsolicited emails, messages or phone calls requesting personal or financial information.
• Our official website is https://www.riu.com/. Contact our customer service team directly if you have questions about the authenticity of any correspondence.
• Before opening an email message, it is essential to always confirm that the sender's identity is an official RIU Hotels & Resorts account. A fraudulent account will oftentimes slightly alter a domain name to make it similar to riu.com by omitting, repeating or swapping characters.

By following these simple yet effective precautions, you can help ensure an experience without setbacks and also protect your personal information. We are always available to help, so feel free to contact us via our website to request assistance, ask questions or report suspicious activity.

You can report suspicious correspondence by sending an email to: [email protected].

If you become aware of fraudulent activity, we recommend informing the authorities.

Thank you for helping to create a secure environment for all of our clients.