We answer your most frequently asked questions when choosing RIU!

17 May, 2024 Share

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At RIU we understand that planning the perfect holiday involves much more than simply choosing a destination and hotel. We want every step of your experience to be as seamless and worry-free as possible. That’s why we strive to provide not only exceptional accommodation, but also clear and useful information to make your trip unforgettable from the moment you start planning it.

Here, we want to address the most common questions and share practical tips to make every aspect of your stay easier. From details about our facilities and services to suggestions. We’re here to make sure you have all the information you need at your fingertips!

What are the differences between Riu Class and Elite club?

At RIU we offer different programmes to give our guests access to additional or premium services during their stay. Riu Class is a totally free loyalty programme, which works by accumulating points every time you stay at one of our hotels. It offers three main categories: Riu Class Classic, Riu Class Gold ,and Riu Class Diamond. Each category offers you different benefits that you can consult in more detail here. Here are the most general perks:

• Discounts on future bookings
• Pre-check-in online
• Discounts on spa services and treatments
• Welcome gifts in the room
• Access to airport VIP lounges

Elite Club, on the other hand, is a premium service offered at some of our Riu Palace hotels that offers exclusive benefits such as rooms with the best views in the hotel, an exclusive bar, restaurant, pool or beach area, as well as a personalised check-in and late check-out service. Additionally, guests who opt to enjoy this new service will receive special welcome gifts, access to premium drinks and aromatherapy in their room. All the information you need can be found here.

What payment methods does RIU accept?

At RIU we offer various payment methods, such as credit or debit card, deferred payment, and so on. If you have any doubts about this, the best thing to do is to check on the booking form, as the payment method available varies according to the hotel and how far in advance the booking is made.

What is the dress code at RIU hotel restaurants?

Although we don’t want you to miss out on the relaxation and holiday atmosphere at any time during your stay, at dinner we do have a more elegant dress code. Don’t panic! We only ask that gentlemen wear shirts or T-shirts with their shoulders covered and leave their swimwear for the pool or beach.

Do RIU hotels have vegetarian, vegan or gluten-free options?

At RIU we care deeply about providing every guest with an excellent dining experience. We consider this to be one of the cornerstones of our service. We offer an extensive selection of freshly prepared dishes, using fresh ingredients that reflect the local cuisine of each destination as well as international flavours.

If you have specific dietary requirements, such as gluten-free, lactose-free or vegan meals, or food allergies, it is best to let us know when making your booking to ensure we can offer you a suitable service. Although our RIU hotels usually have products for coeliacs, we recommend that you contact reception in advance to ensure the availability of the appropriate food for your requirements. We also suggest carrying an information card in the local language when travelling to communicate your needs outside the hotel.

RIU contact points

Finally, here are a number of email contacts that you may find useful:

Price and booking information: [email protected]
Hotel information: [email protected]
General suggestions or comments: [email protected]
Complaints after your hotel stay: [email protected]
Suggestions and comments about the website: [email protected]
Technical problems while using the website: [email protected]
Problems with the charge issued to your credit card: [email protected]
Group contact: [email protected] / [email protected]
Wedding contact: [email protected] / [email protected]
Riu Partner Club contact: [email protected]

If you have more questions that you would like to see answered in another blog, feel free to mention them in the comments!